We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition.
Return Process:
1. Initiate a Return: Contact our customer service team at andyg@321thismoment.com to initiate a return. Please include your order number and reason for the return.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is in its original condition, we will process your refund. A credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].
Exchanges: If you wish to exchange an item, please specify the details in your return request. Exchanges are subject to product availability.
Please note that original shipping charges are non-refundable, and you are responsible for any costs associated with returning the product to us.
This policy is clear and sets the expectation that the customer is responsible for return shipping. Let me know if you’d like any adjustments!
